A revolutionary pharmacy model needed an entire product ecosystem.
Swish Relief is a UK startup transforming the traditional pharmacy model by giving local pharmacy stores an online sales channel where patients shop for medicines from stores near them and consult pharmacists online.
I turned the founder's research data into a substantiated solution: a relatable user experience and interface design across all the products, and the community-building website on WordPress. Designing for a UK audience meant working within NHS compliance expectations end to end.
SR Marketplace mobile appBarcode scanner appVendor desktop appAdmin panelCommunity WordPress site
Designing trust into every state
Healthcare users don't forgive ambiguity. Modals, empty states, payment failures. Every screen answers three questions: what happened, what's true now, what do I do next.
